Capella University Sears Academic Paper
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Write a 2-4-page academic paper in which you describe a business situation, apply a critical thinking framework to the situation, and recommend evidence-based solutions to the situation. Explain how the concepts of VUCA (volatility, uncertainty, complexity, and ambiguity) could affect both the situation and the solution.
Introduction
This portfolio work project will give you practice with academic writing expectations, while still being work relevant. Many organizations have relationships with professional associations and contribute written articles regularly to newsletters and other publications. In addition, some organizations expect leaders to participate in conferences and seminars, where written work must be submitted using an academic style.
While you are playing the role of a new leader in an organization, remember that you are also writing a paper that will be evaluated by an instructor. Thus, you want to make it easy for the instructor to clearly see that you have demonstrated the outcomes of the assessment. Do not make your instructor search for information; guide them to it. How? By double checking the scoring guide and ensuring that you have clearly demonstrated each of these competencies at what you believe is the Distinguished level.
Read the following and think about how Panera used critical thinking and an understanding of VUCA to solve their mosh pit problem. Pay attention to Kallet’s critical thinking framework in particular.
Jargon, J. (2017, June 2). How Panera solved its mosh pit problem. The Wall Street Journal.
Kallet, M. (2014). Think smarter: Critical thinking to improve problem-solving and decision-making skills. Hoboken, NJ: Wiley & Sons.
Then, find another company with a problem they need to fix. You may use NASA, BP, or United Airlines, all of whom have had numerous high-profile problems to solve in recent years, if you wish. Or, you may choose a company that you know has an issue. If you are unsure who to use, try searching “Companies with customer service problems” online and you will get a lot of ideas, though your problem does not have to be about customer service.
What VUCA Really Means for You ContentscomplexityambiguityvolatilityuncertaintyHOW MUCH DO YOU KNOW ABOUT THE SITUATION?Full TextListenSection:Research WatchManagementIt’s become a trendy managerial acronym: VUCA, short for volatility, uncertainty, complexity, and ambiguity, and a catchall for “Hey, it’s crazy out there!” It’s also misleading: VUCA conflates four distinct types of challenges that demand four distinct types of responses. That makes it difficult to know how to approach a challenging situation and easy to use VUCA as a crutch, a way to throw off the hard work of strategy and planning — after all, you can’t prepare for a VUCA world, right?Actually, you can. Here is a guide to identifying, getting ready for, and responding to events in each of the four VUCA categories.HBR Reprint F1401CcomplexityCharacteristics: The situation has many interconnected parts and variables. Some information is available or can be predicted, but the volume or nature of it can be overwhelming to process.Example: You are doing business in many countries, all with unique regulatory environments, tariffs, and cultural values.Approach: Restructure, bring on or develop specialists, and build up resources adequate to address the complexity.ambiguityCharacteristics: Causal relationships are completely unclear. No precedents exist; you face “unknown unknowns.”Example: You decide to move into immature or emerging markets or to launch products outside your core competencies.Approach: Experiment. Understanding cause and effect requires generating hypotheses and testing them. Design your experiments so that lessons learned can be broadly applied.volatilityCharacteristics: The challenge is unexpected or unstable and may be of unknown duration, but it’s not necessarily hard to understand; knowledge about it is often available.Example: Prices fluctuate after a natural disaster takes a supplier off-line.Approach: Build in slack and devote resources to preparedness — for instance, stockpile inventory or overbuy talent. These steps are typically expensive; your investment should match the risk.uncertaintyCharacteristics: Despite a lack of other information, the event’s basic cause and effect are known. Change is possible but not a given.Example: A competitor’s pending product launch muddies the future of the business and the market.Approach: Invest in information — collect, interpret, and share it. This works best in conjunction with structural changes, such as adding information analysis networks, that can reduce ongoing uncertainty.
