CUST 105 Saylor Academy Verbal and Non Verbal Communication Discussion

Prepare a  document as if you were the manager of a customer service department hiring new workers for your staff. Based on this unit’s readings, what are the key traits and skills you would want to see in applicants as you choose what individual you want to interview?  Be sure to include detail that supports your view.  

Note:  This is a formal document  that can be set up as a memo, letter, or report.  There is a section in the Content Tab of D2L that shows examples of letters, documents and memos.   Be sure to use paragraphs when writing documents in this course.  All work should be proofread, and the grammar/spell check should be used before assignments are submitted.  Documents will be checked for plagiarism.

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Watch “Who are your Publics?”  

1a) After viewing the Video “Who are your Publics”, state who you think your “publics” would be if you were a customer service specialist for:

A large online cable and internet service provider? Explain

An internet travel agency? Explain

A manufacturer of custom-made furniture? Explain

• 1b) Name all 7 of the Demographic dimensions listed in the video. 
• 1c)  Select one of the 3 business types listed above and state which demographic dimensions you feel to be the most important to focus on when solving a customer service question or issue for that specific business. Explain your answer. 
• https://learn.saylor.org/mod/page/view.php?id=1135…

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Read “Creating Favorable Impressions”

In a video, act out or explain a specific time you needed to make a favorable impression.  (Examples could be a job interview, meeting a friend’s parents, running a meeting, etc.)  What steps did you take to make a favorable impression?  How might you use the lessons from this unit to make an even better impression in the future?

CUST105: Who Are Your Publics? | Saylor AcademyI think this is it