Dominican University Competing on Customer Journeys Article Discussion
Description
Having Trouble Meeting Your Deadline?
Get your assignment on Dominican University Competing on Customer Journeys Article Discussion completed on time. avoid delay and – ORDER NOW
A- From your reading of the article, Competing on Customer Journeys by Edelman and Singer (found in the coursepack), describe what you consider to be the important aspects of creating a customized customer journey. Also, mention the key insightful aspects of the examples mentioned in the article. (not more than 200 words).
B- Read the case Study Fixing Facebook: Fake News, Privacy and Platform Governance (found in the coursepack) and respond to the following questions: (not more then 250 words)
1. What has been your experience with being Targeted by Facebook Ads?
2. What specific action would you take on content a) content curation; b) deep fakes; c) privacy; and d) political advertisement?
3. Does the oversight board proposed by Facebook solve the problem?
4. What are the financial implications of your recommendations?
