Grand Canyon University Communication with Internal Stakeholders Discussion
Description
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Communication with internal stakeholders occurs through a variety of channels, including phone, email, face-to-face communication, newsletters, annual reports, and collaborative applications like Microsoft Teams. Like methods of internal communication, those for external communication also include phone, email, newsletters, and annual reports; formal Zoom meetings and in-person meetings (pre-pandemic) are also utilized with external stakeholders, more so than with internal stakeholders. These meetings are often with representatives of the state and local health departments and other public health organizations. During the pandemic, communication with those receiving services from the organization (i.e., pregnancy/childbirth/parenting classes) has also occurred via Zoom; now, however, information regarding the return of in-person services has been communicated through posters and other print media.
Teams tends to work well for internal communication, as it allows secure, interactive, real-time communication between internal stakeholders. While Zoom has allowed this and many other organizations, businesses, and schools to continue operations, it has contributed to the excessive exhaustion, anxiety, and burnout known as “Zoom Fatigue” (Lee, 2020). Many of the program’s participants are still in school, having already been attending “Zoom School” for two years now, and although in-person services are ramping back up, Zoom is still commonly in use, with very little engagement among participants. One method that might help improve participation while awaiting the full transition back to in-person classes is the use of the platform’s features designed for educators. These include hand-raising, in-meeting chat, non-verbal communication (which, among other things, can notify instructors of the need for a break or to slow down), and breakout rooms for small-group discussion (Boston College, n.d.).
