HCL 350 Oakton Community College Quality Management in Health Care Essay

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This course included a staged project for which you submitted components each week. The project involves creating Quality Improvement Plan that identify steps to implement the plan and benchmark the outcomes of the plan based your recommendations. At this stage you will synthesize your previous assignments into a final paper that includes an executive summary and a conclusion section. In sections XIX through XXVII, if there are no improvements recommended for a particular section, indicate by noting – “No Improvement Needed” and explain why no improvement is needed.

I. Executive Summary

II. Name: Provide the name of the department(s).

III. Services: Describe the service(s) that is being analyzed as part of the QI analysis

IV. Organizational Structure: Identify the structure of the department(s) that have a part in providing the service(s) that is being analyzed as part of the QI analysis. What personnel work within the department(s) and what are their functions? How are they organized, i.e. technologists, physicians, nurses, office support, etc.

V. The Role of Leadership: Identify the leaders and decision-makers of the department(s) responsible for the service(s) being analyzed by the QI analysis. Who has responsibility for aspects of the services of the department(s).

VI. The Role of the Board of Directors: Identify the role the Board of Directors of your case study organization has for the responsibilities in the department(s) or service(s) being analyzed by the QI analysis. In most cases, departmental level decisions do not require Board of Director approval. However, the Board may be interested in the outcomes of the analysis and measured outcomes.

VII. Information Management (Technology): Identify the Information management tools and other technologies that are currently in use within the department(s) that support the service(s) being provided. The information systems and technology can be the back-bone of collecting and reporting data on services being provided with a department and organization.

VIII. Mission: Identify Mission of the department(s) that have a part in providing the service(s) that is being analyzed as part of the QI analysis

IX. Vision: Identify Vision of the department(s) that have a part in providing the service(s) that is being analyzed as part of the QI analysis

X. Goals: List the goals of the service(s) that is being analyzed as part of the QI analysis

XI. Objectives: Kist the objectives of the service(s) that is being analyzed as part of the QI analysis

XII. Scope of Services: Identify the scope of services for the department(s) and service(s) being provided by the area being analyzed as part the QI Plan.

XIII. Safety: Identify the steps/process that are intended to protect patients from harm.

XIV. Timeliness: Identify the process that involve wait-times and the possible delays that could be harmful to the patient.

XV. Effectiveness: Identify the current effectiveness of the services being provided to avoid under or over use by health care providers.

XVI. Efficiency: Identify the current efficiency of the processes used in the delivery of a service(s) and the technology to support the service(s).

XVII. Equitability: Identify how equitability of service(s) is assured regardless of the gender, ethnicity, geographical location, spiritual beliefs, and socioeconomic status of the patient.

XVIII. Patient-Centeredness: Identify how patient needs are the focus of the service(s) received by the patient.

XIX. Leadership Improvement: Identify any specific leadership changes you might consider to improve quality. Define what improvement you are recommending and identify how you will measure and benchmark the service(s) to assess the service(s)

XX. Information Technology Improvement: Identify any specific information management and technology changes you would consider add to improve quality and to measure QI metrics to measure services delivery.

XXI. Scope of Services Improvement: Identify any changes tot eh scope of the department(s) or service(s) you might consider to improve quality of the service(s) being offered by the department(s). Define what improvement you are recommending and identify how you will measure and benchmark the service(s) to assess the service(s).

XXII. Safety Improvement: Identify the steps/process that could be improved and protect patients from harm. Define what improvement you are recommending and identify how you will measure and benchmark the safety improvement(s).

XXIII. Timeliness: Identify the steps/process that could be improve wait-times and the possible delays that could be harmful to the patient. Define what improvement you are recommending and identify how you will measure and benchmark the timeliness of the service(s)

XXIV. Effectiveness Improvement: Identify the steps/process that could be improve the effectiveness of the services being provided to avoid under or over use by health care providers. Define what improvement you are recommending and identify how you will measure and benchmark the effectiveness of the service(s) to assess the service(s).

XXV. Efficiency Improvement: Identify the steps/process that could be improve the delivery of a service(s) and the technology to support the service(s). Define what improvement you are recommending and identify how you will measure and benchmark the efficiency of the service(s).

XXVI. Equitability Improvement: Identify the steps/process that could be improve the equitability of service(s) to assure equal service(s) the gender, ethnicity, geographical location, spiritual beliefs, and socioeconomic status of the patient. Define what improvement you are recommending and identify how you will measure and benchmark the equitability of service(s) to patients.

XXVII. Patient-Centeredness Improvement: Identify the steps/process that could be improve the focus on patient needs. Define what improvement you are recommending and identify how you will measure and benchmark the patient-centeredness of service(s) to patients.

XXVIII. Conclusions

XXIX. References

The first section, the Executive Summary, of the Quality Improvement Plan paper should be a one- to two-page introduction to the Quality Improvement Plan outlining the recommendations for improvement of the service(s)/process(es) and the methods to benchmark to the outcomes of these service(s)/process(es).

The audience you should consider when preparing this paper and the presentation is your organization’s leadership.

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