ISM 3011 USF Analysis of Finesse Call Log Software Data Using Discussion

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Analyze 4 pictures and write down the content of the pictures. About 200 words.

  1. Analyze the relation between queue time and calls handled by other users. Comment on the trend observed
  2. What can you conclude from the Fourth sheet? Are you able toestablish a relationship between the speed of answer and the number ofcalls serviced?

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