IT 342 Saudi Electronic University Enterprise Resource Planning Systems Discussion

IT-342: Enterprise Systems

Book name: Vivek Kale (2019), Enterprise Process Management Systems: Engineering Process-Centric Enterprise Systems using BPMN 2.0, CRC Press, ISBN: 9780429842344

Requirements

• Your answer should be about 100 – 200 words.
• Assure uniqueness, qualities and academic writing when posting your discussion
• Need to two other comment for classmates’ postings by critically reviewing classmate’s answer.
• Make sure that there is no plagiarism or duplicate answers on the site or on the Internet

support your position or idea by References. All sources should be cited according to APA style

Question of discussion: –

What are the three main functions that an enterprise needs to perform to establish Process Quality? 

and provide an example about one of the quality functional deployment methodology and tools that translate the customer needs into the attributes of a product or service?

and discuss this example in a context of any organization?

the first one:

The three main functions that an enterprise needs to perform to establish Process Quality are :

Quality planning: Setting the specifications and planning the quality process.

Quality assurance: It is part of quality management focused on providing confidence that quality requirements will be fulfilled.

Quality control: Quality control can be defined as “part of quality management focused on fulfilling quality requirements.”

Quality Function Deployment (QFD) is a structured approach to defining customer needs or requirements and translating them into specific plans to produce products to meet those needs.

What customers want in a product or service is captured in a variety of ways: direct discussion or interviews, surveys, focus groups, customer specifications, observation, warranty data, field reports, etc.

QFD was deployed by Mitsubishi Corporation for defining shipbuilding requirements at the Kobe Shipyards. Mitsubishi captured in great detail exactly what their ship-buying customers wanted before beginning the design process. Like comfort, relaxation areas, good and healthy food, comfortable beds, luggage carrying capacity, and so on.

Mitsubishi recognized the customer might not express (or perhaps might not even recognize, but requirements the customer would want satisfied anyway) would influence the design process.

Interestingly, customers never said that ships shouldn’t leak ( because it is obvious )- since this is an obvious requirement, a watertight hull would probably not be listed as a customer requirement, but the requirement exists and this was taken into design considerations.

The second is :

1. Design quality products and services by understanding customers need

• Example : The house of quality tool.
• it is a matrix that denotes the strength of the association between a product or service attribute and customer expectations using a range from 0 to 9, with 9 indicating a very strong association. In our university, if the quality of courses registration is highly correlated with needs, then the score may be 8, and vice versa.

2.Deliver quality products and services by having processes that produce no defects and demonstrate little variability.

• example: Statistical process control uses control charts to monitor processes.
• In our university, the usage of control charts helps to maintain process variability (updating types of questions in exams frequently) within a small range of values within which the variability is explained only by common cause variation.

3.Improve the quality of processes by establishing continuous process improvement programs that run parallel to the core business processes.

• Example: Six Sigma
• It uses extensive statistical tools to aid in analysis. In our university, if the scorecard for a specific process (uploading photos and diagrams on blackboard) is high, then the quality is high. The opposite is true.