MC621 Kennedy King College Quality Methods Within Healthcare Paper

Competency

• Describe different quality methods within healthcare.
• Explain the basic models of quality improvement in healthcare.
• Evaluate the role and importance of patient satisfaction.
• Evaluate the role and importance of the patient experience.
• Apply statistics to different quality methods in healthcare.
• Apply quality improvement methods.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

• Emergency room services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic services
• Some rehabilitation therapies
• Inpatient pharmacy services
• Geriatric services
• Consumer physician referral services

Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.

Scenario Continued

You have been asked to present a narrated visual report for the CEO and Board of Directors on a video conference call to share your major findings and to discuss recommendations.

Competencies:

• Describe different quality methods within healthcare.
• Explain the basic models of quality improvement in healthcare.
• Evaluate the role and importance of patient satisfaction.
• Evaluate the role and importance of the patient experience.
• Apply statistics to different quality methods in healthcare.
• Apply quality improvement methods.

Instructions

Your narrated visual report should include the following:

• Types of measurements that will be used.
• Overall design of the survey.
• Identifies who will lead the QI task force.
• Identifies who should be on the task force.
• Suggestions for implementing the results of the survey.

Your narrated visual report should be done using Microsoft PowerPoint, or any other presentation software of your choosing that also allows for narration to be added.

APA formatting for the References slide, and proper grammar, punctuation, and form are required.

Grading Rubric

F	F	C	B	A
0	1	2	3	4
No Pass	No Pass	Competence	Proficiency	Mastery
Not Submitted	Does not demonstrate comprehensive knowledge or skill	Demonstrates comprehensive knowledge or skills	Demonstrated mastery exceeds level of comprehensive knowledge or skills	Uses mastery of competency to devise alternate solutions and create new value
Not Submitted	No noticeable attempt to provide examples of quality methods used in healthcare.	Provides examples of quality methods that are used throughout different healthcare departments.	Provides examples of quality methods that are used throughout different healthcare departments.	Thoroughly discusses clear examples of quality methods that are used throughout healthcare departments.
Not Submitted	No noticeable attempt to discuss different models of QI methods within healthcare.	Provides examples of different models of QI methods within healthcare.	Provides examples of different models of QI methods within healthcare with supporting details.	Thoroughly discusses and provides examples of different models of QI methods within healthcare with supporting details.
Not Submitted	No noticeable attempt to define the role of the patient experience.	Correctly defines and discusses the role of the patient experience and its use within healthcare.	Correctly defines and discusses the role of the patient experience and its use within healthcare while providing supporting details.	Thoroughly discusses and defines the role of the patient experience and its use within healthcare while providing clear and concise supporting details.
Not Submitted	No noticeable attempt to provide examples of the QI plan application.	Provides examples of the QI plan application.	Provides examples of the QI plan application with supporting details.	Thoroughly discusses and provides examples of the QI plan application and details supporting this QI plan implementation.
Not Submitted	No noticeable attempt to provide examples of statistics used within different quality methods.	Provides examples of statistics used within different quality methods.	Provides clear examples of statistics used within different quality methods with supporting details.	Thoroughly discusses and provides clear examples of statistics used within different quality methods with supporting details.
Not Submitted	No noticeable attempt to apply quality methods to different areas within healthcare.	Correctly applies quality methods to areas within healthcare.	Correctly applies quality methods to areas within healthcare and provides supporting details.	Thoroughly discusses and applies quality methods to areas within healthcare and provides supporting details.