Operations Management at A Fast Food Restaurant Discussion

What are the top 5 critical topics in Operations Management at a fast food restaurant?

1. Watch the video: Behind the scene of a brand new McDonald’s (Links to an external site.)

2. Chapter 1 of your textbook discusses the 4 foundation elements of Supply Chain Management:

– Supply Elements

– Operations Elements

– Logistics Elements

– Integration Elements

Assume that as the General Manager for this brand-new McDonald’s restaurant, your Director of Operations asked you to identify one key issue in each of the foundation elements that will have the most of your attention during the first month of operation.

To: Director of Operations

In regard to your inquiry, I have identified one key issue of each the four elements of Supply Chain Management that will require most of my attention during the first month of operation.

Supply Element: Ensure that products required for operations are able to be procured in a timely manner. As the General Manager maintaining strong communications with established suppliers is a necessary function for the newly opened McDonalds to be able to operate efficiently both in the present and in the future.

Operations Element: Ensure and focus on operating the newly opened McDonalds with a fully trained staff. As the General Manager it is my responsibility to operate at and maintain McDonalds corporate policies and procedures. Overseeing and ensuring the newly hired employees are efficiently trained in McDonalds expectations, will benefit new hires in the future.

Logistics Element: Maintain and operate within McDonalds corporate policies and procedures in order to execute McDonalds menu items to consumers who frequent McDonalds establishments. McDonalds consumers expect consistency and value for their patronage.

Integration Element: Provide Daily records and information to McDonalds Corporate offices of via Operations Management supervisor. The first thirty days of operations are a crucial time period for any adjustments that may need to occur. Providing daily information will provide corporate supervisors necessary incite to the day-to-day operations, thus allowing any adjustments to be completed in a timely manner.

Carol Vorreyer (General Manager)