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Learning Resources

Human Services Roles and Functions

Schram, B., Mandell, B.R., Dann, P.L., & Peterson, L. (2020). An introduction to human services: Policy and practice (9th ed.). Pearson. Chapter 7, “Working with Diversity” (pp. 160–206)
Chapter 8, “Interviewing” (pp. 207–236)
Chapter 9, “Direct Strategies: Working with People One-on–One” (pp. 237–254)
Chapter 10, “Working with Groups” (255–276)
Chapter 11, “Planning a Human Service Program” (pp. 277–298)
Chapter 12, “Indirect Strategies: Organizing for Change” (pp. 299–322)

Penn, S., & Baartmans, H. (2018). A phenomenological study on meaningful professional experiences for human services professionals. Journal of Human Services, 38(1), 35–44.

To Prepare

Reflect on the results of your conflict management, personality, and human services assessments from the previous weeks.

Based on this information, consider your capacity to serve in a leadership position in which you will be supervising human services practitioners performing the roles you learned about in this course and performing some of the roles yourself.

Use the internet to search for job postings for your two leadership positions of interest to you. Consider what knowledge areas, skills, and abilities you would need to develop to work in these positions.